Pg okay's Terms & Conditions — A Complete Guide to Using Our Services

These Terms and Conditions ("Terms") govern the use of the pg okay platform and all its services. By accessing pgokay.net or creating an account, you are deemed to have automatically accepted these Terms.

Pg okay is an online gaming and betting platform offering cricket, football, casino games, Live Betting, and a wide range of entertainment services to users in Bangladesh. Where these terms are published in both English and Bengali, the Bengali version shall be considered the definitive version.

By using pg okay's services, you confirm that you have read, understood, and agreed to these terms and conditions. If you do not agree with any of the terms, please discontinue use of the platform.

To use pg okay's services, you must create a personal account. All information provided during registration must be accurate, complete, and up to date. pg okay reserves the right to close any account opened with false information at any time.

• Each individual may register only one account. If multiple accounts are found, all of them will be terminated and any balance may be forfeited.
• Your account password and login credentials must be kept strictly confidential. You must not allow anyone else to access your account.
• You are solely responsible for all activity carried out on your account.
• If you notice any suspicious activity on your account, contact our support team immediately.
• The mobile number or email address used during registration must be active and belong to you.

Pg okay's services are available to users aged 18 and above only. Protecting minors from gambling and betting is one of our highest priorities. pg okay may request a national ID or passport to verify age at the time of registration or at any point thereafter.

If it is established that a user is under 18 years of age, then:

• The account will be closed immediately.
• All funds in the account will be forfeited.
• No winnings will be paid out.
• Relevant authorities may be notified if necessary.

All betting on the pg okay platform is governed by specific rules. It is the user's responsibility to read and understand the relevant rules before placing any bet.

• Betting Limits: Each market has set minimum and maximum bet limits, which may vary depending on circumstances.
• Bet Confirmation: A bet is considered final once you click the "Place Bet" button. Bets cannot be cancelled except in the case of a technical error.
• Odds Changes: Odds may change up until the event begins. Any bet placed will be settled at the odds that were active at the time of placement.
• Event Cancellation: If an event is cancelled or abandoned, all stakes placed on that event will be refunded.
• Live Betting: Odds in live betting change rapidly. pg okay is not liable for any bets that fail to confirm due to network issues.

Pg okay reserves the right to void any bet if it is determined that the bet was placed with fraudulent or manipulative intent. pg okay's decision on such matters is final.

Pg okay supports deposits and withdrawals via bKash, Nagad, Rocket, Visa, Mastercard, and select cryptocurrencies. All transactions are secured with 256-bit SSL encryption.

• Minimum Deposit: ৳500
• Minimum Withdrawal: ৳1,000
• Withdrawal Processing Time: Usually 3–10 minutes, though verification may extend processing to up to 24 hours.
• Only payment methods registered in your own name may be used.
• Completing KYC (Know Your Customer) verification is mandatory before making a withdrawal.
• Additional documentation may be requested for suspicious transactions.

Pg okay does not charge any transaction fees; however, your payment provider may apply their own charges. Any such charges are the responsibility of the user.

Pg okay regularly offers a variety of bonuses and promotions — including welcome bonuses, deposit matches, free bets, cashback, and VIP rewards. Each bonus has its own terms and conditions, which must be read before claiming.

• Wagering Requirement: Most bonuses require a minimum wagering amount before withdrawals are permitted. Bonus funds cannot be withdrawn until this condition is met.
• Bonus Validity: Every bonus has a set expiry date. Any unused bonus will be forfeited once that date has passed.
• Bonus Abuse: Using multiple accounts or any other method to claim bonuses will result in account termination.
• Specific rules apply when using multiple bonuses at the same time.
• Pg okay reserves the right to modify or cancel any bonus offer at any time.

The following activities are strictly prohibited on the pg okay platform. Violations will result in permanent account closure and forfeiture of any remaining balance.

• Using the platform for money laundering or any other illegal financial activity.
• Betting using match-fixing arrangements or insider information.
• Placing bets using bots, automated software, or artificial intelligence.
• Creating multiple accounts to abuse bonuses.
• Attempting to gain unauthorized access to the system through hacking, phishing, or any other means.
• Harassing or defrauding other users.
• Operating an account under a false identity.

Pg okay uses advanced technology to detect suspicious activity and reserves the right to notify law enforcement authorities when warranted.

Pg okay reserves the right to temporarily or permanently suspend any account under the following circumstances:

• Violation of any provision of these terms and conditions.
• Providing false or incomplete information.
• Failure to complete KYC verification or failure to provide the required documents.
• Accounts inactive for an extended period (over 12 months).
• Self-exclusion at the user's own request.

Users may also close their account at any time. It is recommended that you withdraw any remaining balance before doing so. After closure, your stored data will be retained for a defined period in accordance with legal obligations.

Pg okay believes betting is entertainment — not an obligation. We want every user to enjoy the platform in a fun and controlled way. To support that, we have put in place a number of protective measures.

• Deposit Limit: You can set your own daily, weekly, or monthly deposit limits at any time.
• Session Time Limit: You can set a time limit for continuous betting sessions.
• Reality Check: You will be reminded at regular intervals of how long you have been playing.
• Self-Exclusion: Self-exclusion options ranging from 7 days to permanent account closure.
• Help Center: Information on accessing professional help for gambling addiction.

If you have a complaint, please contact our customer support team first. Most issues are resolved within 24 to 48 hours.

• Once your complaint is submitted, you will receive a ticket number that you can use to track the progress of your issue.
• Any complaint regarding a bet or transaction must be submitted within 30 days of the relevant incident.
• If a dispute cannot be resolved through direct discussion, third-party mediation or arbitration is available.

Bangladesh law governs any legal disputes arising from use of pg okay. Jurisdiction over any claims against pg okay lies exclusively with the competent courts of Bangladesh.

Pg okay takes the protection of your personal data seriously. Any information we collect is used solely for the purposes of providing our services, ensuring security, and meeting legal obligations.

• Your information is never sold to third parties.
• Limited information may be shared when required by law or for security purposes.
• You can request to view or update your saved information at any time.

For more details, please visit our Privacy Policy Read the page.

Pg okay may update these Terms and Conditions at any time. You will be notified of any changes via your registered email or mobile number. Continued use of the platform after such changes constitutes your acceptance of the updated Terms.

For any questions or assistance, please reach out to us:

• Email: support@pgokay.net
• Live Chat: Via the chat icon at the bottom right of the website.
• Time: 7 days a week, 24 hours a day.